Treanalytics Terms & Conditions

1. Engagement and Scope of Work

• All services offered by Treanalytics are subject to a mutually agreed-upon Quote and Terms of Reference (ToR).
• Work will commence only once the client has accepted the Quote and ToR in writing via email or signed agreement.
• Any deviation from the agreed scope of work may result in revised pricing, adjusted deliverables, and/or extended timelines.

2. Payment Terms

• A 50% non-refundable deposit is required prior to project commencement and must reflect in Treanalytics’ bank account.
• The remaining 50% is payable on the date of final deliverable submission and must reflect before handover.
• Accepted payment methods include EFT or as otherwise agreed in writing. Proof of payment is required.
• Late payments may incur a 5% penalty after 5 business days and may result in work being paused or withheld.

3. Revisions and Amendments

• Clients are entitled to one to two rounds of minor revisions, depending on the project type and scope.
• Requests for revisions beyond the agreed scope or after sign-off may incur additional charges and impact delivery timelines.
• Revisions must be requested within 5 business days of deliverable receipt, failing which the work will be deemed accepted.

4. Turnaround Time and Client Responsibilities

• Treanalytics adheres to agreed timelines, conditional upon timely client input, data, and approvals.
• Delays caused by the client, including lack of response or incomplete information, may shift delivery schedules.
• Clients are solely responsible for the accuracy and legality of the content and data they provide.

5. Intellectual Property and Usage

• All tools, frameworks, methods, and draft materials developed by Treanalytics remain its intellectual property unless agreed otherwise in writing.
• Final deliverables become the client’s property upon full payment, excluding any proprietary tools or templates used.
• Clients may not republish, sell, or reproduce any material without written permission unless otherwise agreed.

6. Confidentiality

• Both parties agree to maintain the confidentiality of all non-public, sensitive, or proprietary information shared.
• This obligation remains valid beyond the termination of the engagement, unless release is legally required.

7. Data Privacy and Compliance

• Treanalytics complies with South Africa’s POPIA and ensures data security through best-practice protocols.
• Client data is handled confidentially and is not shared with third parties without consent, unless required by law.

8. Delivery and Ownership of Work

• Final work is released only after full payment has been received.
• Until full payment is made, Treanalytics retains ownership of all deliverables.
• Treanalytics may retain anonymised project elements for internal use, portfolio, or training purposes unless objected to in writing.

9. Research Ethics and Boundaries

• Treanalytics does not conduct research on behalf of students or write dissertations or theses.
• Our role is strictly advisory—supporting students in aligning their work with academic standards and ethical guidelines.
• We do not guarantee academic approval or specific results from academic bodies or institutions.